Elevating Excellence: An Introduction to VIP and Premium Service

Overview:

• Understanding the foundation of VIP Excellence and VIP Value Propositions.
• Outlining and explaining a high level of what VIP Communications and Tone of Voice are and how to leverage these when solving VIP problems.
• An overview of VIP Segmentation and what the VIP Customer Journey looks like.
• How to use VIP service to build trust and enduring relationships while understanding VIP psychology.
• What is VIP personalisation and the associated best practices (summarised as a list not broken down)
• Q&A to conclude the 1-hour workshop

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Target Audience:

• Customer Support 
• Account Managers

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