Introduction to VIP and Premium Service Masterclass
20th & 21st November 2 till 5 pm CET
About the Course
Course Overview:
Unlock the blueprint of elevated VIP service with Elevating Excellence: An Introduction to VIP & Premium Service - a newly launched course, carefully designed to meet the growing demand for top-tier VIP service. This course offers a wealth of best practices and actionable insights that are essential for success.
Whether you're looking to break into VIP, refine your existing service standards, or build a world-class in-house VIP team from the ground up, this 2-day Masterclass is your comprehensive roadmap and guide.
Be it that you're just starting out or ready to scale your operations, this course provides the framework to understand the intricacies and requirements to elevate service levels to cater to your VIP player elite - the backbone of your company’s revenue and sustained growth.
Through personalised, relevant engagement and a commitment to delivering professionalism and lasting impact, you’ll learn how to foster long-term sustainable loyalty and drive meaningful results in our highly competitive market.
Who should attend:
- Customer-facing teams
- Customer Support
- Account Managers
- VIP and Support Trainers
- Quality Assurance Specialists
By the end of this course, you’ll have the tools and knowledge to elevate your VIP service to new heights, fostering loyalty and driving sustainable growth for your business.
Course Content
What you'll learn:
- Master the core principles of VIP excellence, from value propositions to brand advocacy - cornerstones of any high-performing team.
- Understand the strategic role of VIP programs in driving revenue, retention, and player loyalty.
- Deliver exceptional and memorable VIP experiences that go beyond transactions, building trust and deepening player relationships.
- Elevate communication and engagement, focusing on authenticity, accountability, transparency, and proactive interactions.
- Gain insights into VIP onboarding and segmentation, using exclusivity as a strategy to enhance service, drive loyalty, and boost visibility.
- Leverage data-driven insights to meet and exceed VIP expectations, optimising their experience and increasing satisfaction.
- Understand the power of personalisation as a key driver for long-term loyalty and sustainable success.
- Explore the VIP mindset and psychology, and how it influences both player behaviour and service journeys.
- Learn how to keep VIPs engaged for the long term by delivering sustainable and resonant value.
What Is Included?
- Onboarding welcome pack containing: A pre-course questionnaire (to understand your expectations), The latest course syllabus, Joining instructions and The pre-course material
- Full comprehensive live and interactive course
- Opportunity to network and interact with your peers
- Question and answers opportunity after each module
- Course materials
- Certificate of Course Completion
- Post course feedback
- Free post course private 20 minute 1-on-1 follow up session with the coach
- CPD Accreditation Certificate
Slot Academy LIVE!
Slot Academy LIVE comes to you from the stunning city of Leiden in the Netherlands 3 Full days & 1 half day this November
