Elevating Excellence: An Introduction to VIP and Premium Service Masterclass
18th & 19th June 2025
About the Course
Course Overview:
Due to popular demand, we’re excited to introduce a brand-new course tailored for those looking to break into VIP, enhance their existing VIP service levels, or establish their own elite in-house VIP team from the ground up.
Whether you're just starting or ready to scale, this course is your blueprint for success! This VIP training program will outline and help you, as Customer Support and Account Managers, to understand:
- The foundations of VIP excellence and value propositions - a cornerstone of high-performing customer-facing teams.
- The key strategic importance of VIP programs in driving revenue and customer retention.
- How to deliver personalised, exceptional service beyond mere transactions - a VIP non-negotiable.
- The fundamentals of VIP personalisation and best practices - the key drivers behind long-term VIP loyalty.
- The VIP Player Mindset and its influence on VIP Player and Service Journeys.
Who should attend:
- Customer-facing teams
- Customer Support
- Account Managers
- VIP and Support Trainers
- Quality Assurance Specialists
By the end of this course, you’ll have the tools and knowledge to elevate your VIP service to new heights, fostering loyalty and driving sustainable growth for your business.
Course Content
What you'll learn:
- Master the core principles of VIP excellence, from value propositions to brand advocacy - cornerstones of any high-performing team.
- Understand the strategic role of VIP programs in driving revenue, retention, and player loyalty.
- Deliver exceptional and memorable VIP experiences that go beyond transactions, building trust and deepening player relationships.
- Elevate communication and engagement, focusing on authenticity, accountability, transparency, and proactive interactions.
- Gain insights into VIP onboarding and segmentation, using exclusivity as a strategy to enhance service, drive loyalty, and boost visibility.
- Leverage data-driven insights to meet and exceed VIP expectations, optimising their experience and increasing satisfaction.
- Understand the power of personalisation as a key driver for long-term loyalty and sustainable success.
- Explore the VIP mindset and psychology, and how it influences both player behaviour and service journeys.
- Learn how to keep VIPs engaged for the long term by delivering sustainable and resonant value.
What Is Included?
- Onboarding welcome pack containing: A pre-course questionnaire (to understand your expectations), The latest course syllabus, Joining instructions and The pre-course material
- Full comprehensive live and interactive course
- Opportunity to network and interact with your peers
- Question and answers opportunity after each module
- Course materials
- Certificate of Course Completion
- Post course feedback
- Free post course private 15 minute 1-on-1 follow up session with the coach
- CPD Accreditation Certificate
Slot Academy LIVE!
Slot Academy LIVE comes to you from the stunning city of Leiden in the Netherlands 3 Full days & 1 half day this November