This workshop will give you an insight how to re design the way you operate your business.
2 days x 3 hours
Its obvious that the gaming industry is a fast pace enviroment with stake holders Struggling to get things done on time - they're delayed or regularly require herculean efforts.
while there's Significant confusion about how things should be done - nobody really knows who does what anymore.
Some of the signs that you have a challenge within your business are:
Internal choke points in the delivery of anything the business needs - single points of failure, relying on one person.
People burn out due to the stress of getting anything done - lots of frustration with other teams.
This course will help with the Challenge: Finding a simple solution that keeps what works, replaces what doesn't, without adding a huge admin overhead, and is flexible enough to change with the business.
This course should be applicable to you if you are in the following roles:
COO, Operations Director, Head of Operations, Senior Project Manager, Marketing Operations Lead/Manager, Operations Manager, Head of Customer/Casino Operations, Casino Operations Lead/Manager, Player Operations Lead/Manager, Head of Business/Corporate Operations
Course Objectives:
1. Analyze and document operational issues
2. Design and implement multi-team processes
3. Create business cases for process improvement
Lesson One: Discover & Document
- Key Terms- Signs of problems (Internal and External)
- Analyzing causes of problems with a no-blame approach
- Documentation tools: Mapping/Diagrams
- Business case: Cost of doing nothing
- Defining success: KPI's or OKR's
Lesson Two: Design & Decide- Introduction to frameworks
- Solution Design: Seven Principles of Processes Design
- Business case updates
- Stakeholder management
Lesson Three: Deployment & Data
- Implementation: Tools, People/Skills, Timing- Stakeholder agreement and communication-
Continuous review and KPIs mapping to strategy
Onboarding welcome pack containing: A pre-course questionnaire (to understand your expectations), The latest course syllabus, Joining instructions and The pre-course material