Elevating Excellence: An Introduction to VIP & Premium Service
In this free webinar, iGaming and VIP expert, Gali Hartuv, will touch on the following focus areas - these will be explored in greater depth during the 2-day introduction course:
- The foundations of VIP excellence and value propositions - a cornerstone of high-performing customer-facing teams.
- The key strategic importance of VIP programs in driving revenue and customer retention.
- How to deliver personalised, exceptional service beyond mere transactions - a VIP non-negotiable.
- The fundamentals of VIP personalisation and best practices - the key drivers behind long-term VIP loyalty.
- The VIP Player Mindset and its influence on VIP Player and Service Journeys.
Who should attend: Customer Support and Account Managers
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Elevating Excellence: An Introduction to VIP & Premium Service
Due to popular demand, we’re excited to introduce a brand-new course tailored for those looking to break into VIP, enhance their existing VIP service levels, or establish their own elite in-house VIP team from the ground up.
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AI in Gaming & Betting: The Good, The Bad & The Predictive
Dive into the world of AI and its transformative role in gaming and betting. This workshop unpacks the mechanics behind AI-driven insights, exploring how machine learning powers personalization, predictive analytics, and large-scale decision-making. We'll examine the benefits and risks of AI, from enhancing user experience to ethical concerns, and uncover global trends shaping the industry's future.