CPD Accredited Course

Course Schedule

1. Advanced Skills Training: Fraud and Compliance in iGaming

This module offers an in-depth exploration into the essential skills needed to excel in the rapidly evolving field of iGaming fraud and compliance. As regulations tighten and fraudsters become more sophisticated, the need for skilled professionals in compliance and risk management has never been more critical. Participants will delve into advanced strategies for detecting, preventing, and managing fraudulent activities, as well as gain a deep understanding of regulatory frameworks and best practices for compliance in online gaming.

What You'll Learn:

• Advanced fraud detection techniques and tools specific to iGaming
• Risk assessment frameworks to safeguard operations
• How to implement and maintain robust compliance programs
• Strategies for managing and mitigating emerging risks
• Setting up and maintaining an ideal fraud and compliance team
• System set ups

2. Customer Service Training: Excellence in iGaming

This module is designed to equip participants with the specialized skills needed to deliver exceptional customer service in the iGaming sector. With a unique set of challenges, including regulatory sensitivities and diverse customer expectations, effective support is critical to maintaining player satisfaction and loyalty. This course provides hands-on techniques for managing customer interactions professionally, addressing inquiries efficiently, and ensuring compliance with industry standards.

What You'll Learn:

• Best practices in customer service tailored to iGaming
• Techniques for handling high-stakes customer queries and complaints
• Communication via all contact methods
• Understanding of regulatory requirements affecting customer interactions
• Building rapport and trust with a global player base
• Methods for enhancing customer satisfaction and retention

3. Sportsbook Operations Training: Mastering the Fundamentals

This module provides a comprehensive overview of sportsbook operations, tailored for those looking to excel in the fast-paced world of sports betting. As sports betting continues to grow in popularity, understanding the intricacies of sportsbook management and operations has become essential for industry professionals. This course covers key operational processes, betting mechanics, and compliance considerations to equip participants with the skills needed to run an efficient, secure, and profitable sportsbook.

What You'll Learn:

• Core concepts of sportsbook operations and betting systems
• Effective odds management and risk mitigation strategies
• High risk and low risk markets
• Customer experience techniques for sportsbook environments
• Industry best practices for maximizing revenue and player engagement
• Calculating betting percentages and betting markets
• Optimizing promotions to enhance the profit margin on sportsbo

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